Guest: Douglas E. Noll talks about his book DE-ESCALATE: How to Calm an Angry Person in 90 Seconds or Less Website: https://dougnoll.com/ We will talk about The Secret to De-escalating any situation The 9 Effects of emotions 3 step listening vs listening with your ears The power of YOU statements The social constructs of emotions … [Read more...] about DE-ESCALATE: How to Calm an Angry Person in 90 Seconds or Less